bkbk33 Privacy Policy

1 Introduction

bkbk33 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the bkbk33 online casino and sports betting platform (the "Platform"). This Privacy Policy sets out a detailed account of the categories of personal data we collect from users ("you", "your"), the purposes for which that data is processed, the legal bases upon which we rely, the parties with whom data may be shared, and the rights you may exercise in relation to your personal data.

This policy should be read together with the bkbk33 Terms & Conditions and the bkbk33 Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy shall prevail.

bkbk33 operates the Platform as a safe and reliable service, applying SSL encryption and industry-standard data protection practices across all systems that process user data. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

2 Data We Collect

bkb k33 collects the following categories of personal data from users of the Platform:

3 How We Collect Data

bkbk33 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing identity verification, making deposits or withdrawal requests, contacting support, or responding to any Platform survey or promotion.
• Automated technologies: As you navigate and interact with the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank, the relevant payment provider shares with us the minimum transactional data necessary to confirm and record the transaction on your Account.
• Identity verification providers: Where bkbk33 uses a third-party Know Your Customer (KYC) service to verify your identity documents, that provider shares the result of the verification check with bkbk33. bkbk33 does not receive or store the raw document images directly from such providers unless you have submitted documents directly to bkbk33 support.
• Publicly available sources: In limited circumstances, bkbk33 may supplement Account data with information from publicly available sources for fraud prevention or regulatory compliance purposes.

4 How We Use Your Data

bkbk33 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your bkbk33 Account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service delivery: To provide access to casino Games, Sportsbook markets (including cricket BPL, IPL, and T20 fixtures), and all other Platform features and services.
• Transaction processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate Account balance records.
• Customer support: To respond to your enquiries, resolve disputes, and handle complaints efficiently through our 24/7 English-language support service.
• Responsible gaming: To monitor Account activity and identify patterns that may indicate problem gambling behaviour, and to administer deposit limits, session timers, cooling-off periods, and self-exclusion requests you have activated.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, abuse of bonus offers, multi-accounting, and any other conduct that violates our Terms & Conditions.
• Legal compliance: To comply with applicable legal obligations, including record-keeping requirements and the fulfilment of any lawful requests from competent authorities.
• Platform improvement: To analyse usage patterns and Technical Data in order to improve Platform performance, fix bugs, optimise game delivery, and develop new features.
• Marketing communications: To send you promotional communications about bkbk33 offers, bonuses, and events — but only where you have opted in to receive such communications. You may withdraw this consent at any time by contacting support at [email protected].

5 Legal Basis for Processing

bkbk33 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including Account management, game provision, and transaction processing.
• Legal obligation: Processing required to comply with applicable legal or regulatory requirements, including identity verification and anti-money laundering obligations.
• Legitimate interests: Processing conducted in pursuit of bkbk33's legitimate business interests — such as fraud prevention, Platform security, and service improvement — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, informed, and specific consent — in particular, the sending of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

6 Data Sharing & Disclosure

bkbk33 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your personal data with the following categories of recipients where strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank, solely to process transactions you have authorised on your Account. Data shared is limited to what is strictly required to complete the transaction.
• Identity verification providers: Third-party KYC service providers used to verify the authenticity of identity documents submitted during Account verification. Such providers are contractually bound to process data only for verification purposes.
• Technology and hosting providers: Cloud infrastructure, server hosting, and content delivery providers that support the operation of the bkbk33 Platform. All such providers are engaged under data processing agreements that restrict their use of your data.
• Fraud prevention and security services: Third-party services used to detect and prevent fraudulent activity, bot abuse, and Account takeover attacks. Data shared with such services is limited to Technical Data and Usage Data.
• Legal and regulatory authorities: Where bkbk33 is required by law, court order, or lawful government request to disclose personal data, we will do so in accordance with applicable legal requirements. Where permitted, bkbk33 will notify the affected user of such a request.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material part of bkbk33's business assets, personal data held by bkbk33 may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

7 Payment Data

When you make a deposit or request a withdrawal on the bkbk33 Platform, you are interacting directly with a secure payment interface provided by the relevant mobile wallet (bKash, Nagad, Rocket, or Upay) or banking service. bkbk33 does not store full mobile wallet PINs, banking passwords, or card numbers on its own servers.

bkbk33 retains a record of each completed transaction — including the payment method used, the amount in Bangladeshi Taka (BDT), the date and time of the transaction, and the transaction reference number — as part of your Account history. This data is retained for a minimum of five years from the date of the transaction for record-keeping and audit purposes.

8 Cookies & Tracking Technologies

bkbk33 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) on the Platform. These technologies serve the following purposes:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit, and security tokens that protect against cross-site request forgery. These cannot be disabled without severely impairing your use of the Platform.
• Functional cookies: Used to remember your preferences, such as your selected language, display settings, and responsible gaming configurations, so that these are preserved across sessions.
• Analytical cookies: Used to collect aggregated, anonymised information about how users navigate and interact with the Platform. This data is used solely to improve Platform performance and user experience. bkbk33 does not use third-party advertising networks or cross-site tracking cookies.
• Security cookies: Used to detect and prevent fraudulent activity, bot behaviour, and Account takeover attempts by analysing device fingerprint characteristics and session anomalies.

You may configure your browser to block or delete cookies. However, disabling strictly necessary cookies will prevent you from logging in to your bkbk33 Account. Disabling functional cookies may result in the loss of saved preferences. Analytical and security cookies do not require separate consent as they serve legitimate interests that are proportionate and non-intrusive.

9 Data Retention

bkbk33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account data: Retained for the full duration of your Account's active status and for a minimum of five years following Account closure.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in compliance with financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the end of the business relationship.
• Support communications: Retained for up to three years from the date of the most recent communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Typically retained in identifiable form for up to 12 months, after which it may be aggregated and anonymised for analytical purposes with no fixed retention limit.
• Self-exclusion records: Retained for the full duration of the self-exclusion period and for five years thereafter to prevent re-registration by self-excluded individuals.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. bkbk33 conducts periodic data audits to ensure compliance with these retention schedules.

10 Data Security

bkbk33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bkbk33 Platform, ensuring that your Account credentials and financial data cannot be intercepted in transit.
• Encrypted password storage using industry-standard hashing algorithms. bkbk33 never stores passwords in plain text and cannot retrieve your password on your behalf — only a reset is possible.
• Access controls: Personal data is accessible only to bkbk33 personnel and authorised service providers who have a genuine business need for such access. All access is logged and audited.
• Intrusion detection and prevention systems that monitor the Platform for anomalous activity, potential attacks, and unauthorised access attempts in real time.
• Regular security assessments and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures that ensure any confirmed data breach is promptly identified, contained, and — where required by applicable law — reported to affected users and relevant authorities without undue delay.

11 Your Rights

You hold a number of rights in relation to the personal data that bkbk33 holds about you. bkbk33 is committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: You have the right to request a copy of the personal data bkbk33 holds about you and to receive information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held in your Account.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. This right does not apply where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restriction: You have the right to request that bkbk33 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where bkbk33 relies on legitimate interests as the legal basis, and where your particular situation means that the processing impacts your rights and interests disproportionately.
• Right to withdraw consent: Where processing is based on your consent (such as receipt of marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the bkbk33 data protection team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity. bkbk33 will respond to all verified data rights requests within 30 days of receipt.

12 Children's Privacy

The bkbk33 Platform is strictly intended for adults aged 18 years and above. bkbk33 does not knowingly collect or process personal data from any person under the age of 18. If bkbk33 discovers that personal data belonging to a minor has been collected, the relevant Account will be immediately suspended, all data will be deleted, and any funds held in the Account will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has created a bkbk33 Account or submitted personal data to the Platform without your knowledge, please contact us immediately at [email protected]. We will act promptly to investigate and, where confirmed, to remove the relevant data and close the Account.

13 Third-Party Links

The bkbk33 Platform may from time to time contain references to third-party services — such as payment providers or game studios — that operate their own independent platforms. This Privacy Policy applies solely to the bkbk33 Platform. bkbk33 has no control over and accepts no responsibility for the privacy practices or content of any third-party platform. We encourage you to review the privacy policy of any third-party service you access in connection with your use of bkbk33.

14 Policy Updates

bkbk33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made, bkbk33 will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via email or an on-Platform notification.

Your continued use of the bkbk33 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any updated Privacy Policy, you must discontinue use of the Platform and may contact support to request Account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which bkbk33 processes your personal data, please contact our support and data protection team. Our agents are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).